Our Story
VocalPoint was founded in 2010 to solve a problem we couldn’t ignore: technology buying had become chaotic. Companies were drowning in paperwork, vague promises, and flashy tools that didn’t solve real problems. The result? Expensive mistakes — the wrong solutions, chosen for the wrong reasons.
We decided to take a different path. At VocalPoint, we start by asking better questions. We identify the actual problem before we recommend anything — and when we do, it’s never about the trendiest platform or the loudest vendor. It’s about what works. The right solution, for the right reasons, at the right time.
That philosophy still drives us. We lead with truth. We act with integrity. We serve without ego. And we never compromise our principles — even when it costs us. Clients don’t come to us for sugar-coated advice. They come to us because we challenge what’s broken and deliver what works. That’s how we’ve built trust. That’s how we operate. And that’s why we’re still here.
Welcome to VocalPoint Consulting!
Technology Consulting That Solves, Not Sells
We're not salespeople. We're technology consulting partners dedicated to helping you achieve real business results.
Our IT Compass™ Framework keeps technology decisions simple by focusing on three essentials. In Planning, we evaluate your current setup, identify gaps, and map out a clear roadmap. During Procurement, we research vendors, compare options, and negotiate the best deals. In Project Management, we coordinate vendors, manage timelines, and ensure everything stays on track through launch.
As an independent firm, we work only for you — no vendor influence, just expert advice and real results.
Technology Advisory Services
At VocalPoint Consulting, our proprietary strategic framework IT Compass enables our team to deliver technology consulting and solutions tailored to your unique business needs. Whether it's technology planning, procurement, or Project Management, we have the subject matter expertise to drive your project's success.
Technology Planning
We take the hassle out of telecom, cloud, and tech projects, keeping them on track and cost-effective. We assess your current technology, identify gaps, and develop a clear roadmap for success.
Technology Procurement
Our IT Compass procurement service finds and secures top Telecom, Cloud Services, Cybersecurity, and Data Center suppliers. Our procurement services include vendor selection, vendor benchmarking, and contract negotiation, to ensure the best value for your business.
Project Management
Adoption rates suffer if software isn't installed properly and staff isn't trained. That's why we Project Manage every solution we offer to our clients. We manage vendors and implementation, ensuring a smooth transition and maximum user adoption.
Technology Solutions
Powered by IT CompassTM
VocalPoint Consulting is way more than a consulting firm focused on strategic planning. We help hundreds of businesses procure the best technology solutions to run their businesses. And, our IT Compass framework enables our technology consultants to offer a more customized and strategic approach to technology consulting, ensuring businesses make informed, cost-effective decisions. We start by identifying the real problem — then deliver the right solution with clarity, precision, and zero vendor pressure. Every engagement is designed to reduce friction, protect budgets, and align outcomes to what actually matters: results.
Derek W. Roush
Founder & President
As President of VocalPoint Consulting, I lead a team of sales, project management, and technical subject matter experts on a mission to transform technology consulting and procurement. In 2010, after a decade in the telecommunications industry with companies like Expanets, Avaya, and Windstream, I founded VocalPoint to disrupt the traditional sales-driven approach that prioritized quotas over client success. My goal was to create a better, strategy-first procurement model that helps businesses navigate an evolving tech landscape and adopt the right solutions for growth and efficiency.
Through our proprietary IT Compass framework, we streamline procurement, optimize contract negotiations, and drive seamless technology implementations. Since our launch, we’ve grown from 30 suppliers in 2010 to over 700 suppliers today, fueling consistent revenue growth and expanding our ability to serve over 150 clients with tailored technology consulting services and solutions.
I am a certified solutions professional in UCaaS, CCaaS, Cloud Computing, Telecom, and Networking Solutions, and I actively contribute to Orlando’s tech and business communities through leadership roles and advisory boards.
How Our Technology Consulting Works
Phase 01
Planning
Develop a Statement of Work (SOW): We collaborate with your team to define project objectives, scope, and deliverables, ensuring alignment with your business goals.
Project Planning and Roadmapping: Our experts create detailed project plans and roadmaps, outlining timelines, resources, and milestones to guide your cybersecurity initiatives.
Phase 02
Procurement
Vendor Benchmarking: We evaluate vendors based on multiple criteria, including security features, compliance standards, and cost-effectiveness, to identify the best fit for your needs.
Collaborative Design: Working alongside vendor engineering resources, we assist in the initial design phase, ensuring solutions are tailored to your specific requirements.
Phase 03
Project Management
Implementation Oversight: Our team oversees the deployment of the technology solutions, ensuring they are implemented effectively and with minimal disruption to your operations.
Continuous Monitoring and Support: Post-implementation, we provide ongoing support and monitoring to adapt to emerging threats and maintain optimal security posture.
Proud Member of the TAA
The Technology Advisor Alliance (TAA) is a consortium of technology experts worldwide that have a fiduciary responsibility to each other as well as you, our clients to ensure that you are receiving the best advice and solution possible. As a proud member of the TAA, VocalPoint Consulting actively engages with leading industry experts to tackle challenges, share best practices, and offer mutual support. This membership enhances our expertise and connects us with a network of proficient members, all dedicated to delivering top-tier service. Our TAA affiliation guarantees that we're well-equipped to guide you through the complex technology landscape, ensuring you receive the finest service possible.
Client Success Stories
The VocalPoint team is extremely knowledgeable, a pleasure to work with, and truly went above and beyond to make sure we got the right solution (and to ensure that it was installed properly by the reseller).
Director of IT
PR Firm
From a successful VOIP migration for our national team to investigating the feasibility of migrating operations to VDI (virtual desktops) VocalPoint played a vital role in helping us make key business decisions.
IT Director
Hospitality Enterprise
Derek's knowledge of telecom providers, network services and emerging technology is stellar. He is an excellent listener and is able to solve customers problems and find the right solutions allowing end users to concentrate on their core business.
Channel Leader
TSD